Overview
Protecting your family's data and your child's privacy is our top priority. This guide will walk you through all the security features available in your myEdi.ai account.
Password Security
Creating a Strong Password
Use at least 12 charactersInclude uppercase and lowercase lettersAdd numbers and special charactersAvoid using personal informationDon't reuse passwords from other accountsChanging Your Password
Go to Account Settings from your dashboardSelect Security from the sidebarClick Change PasswordEnter your current passwordCreate and confirm your new passwordClick Update PasswordTwo-Factor Authentication (2FA)
Why Enable 2FA?
Two-factor authentication adds an extra layer of security by requiring both your password and a verification code from your phone.
Setting Up 2FA
Navigate to Account Settings > SecurityFind the Two-Factor Authentication sectionClick Enable 2FAScan the QR code with your authenticator appEnter the 6-digit code to verifySave your backup codes in a safe placeRecommended Authenticator Apps
Google AuthenticatorMicrosoft AuthenticatorAuthy1PasswordPrivacy Settings
Child Profile Privacy
Learning Data: Control how your child's learning progress is analyzedVoice Recordings: Manage retention of conversation recordingsDrawing Samples: Set preferences for artwork storageData Sharing Preferences
Go to Privacy SettingsReview each data categoryToggle settings based on your preferencesClick Save ChangesAccount Access Management
Active Sessions
Regularly review devices that have access to your account:
Visit Security > Active SessionsReview the list of logged-in devicesSign out any unrecognized devicesConsider enabling email notifications for new loginsLogin Notifications
Enable email alerts for:
New device loginsPassword changes2FA modificationsAccount setting updatesData Protection Features
Automatic Logout
Set automatic logout after periods of inactivityRecommended: 30 minutes for shared devicesCan be disabled for personal devicesData Export
You can request a complete export of your family's data:
Go to Privacy SettingsClick Request Data ExportVerify your identityReceive download link via email within 48 hoursSecurity Best Practices
For Parents
Never share your login credentialsUse a unique, strong passwordEnable 2FA immediately after account creationRegularly review your child's privacy settingsKeep your email account secureTeaching Children About Security
Explain why they shouldn't share login informationTeach them to log out when finishedShow them how to recognize suspicious activityDiscuss appropriate online behaviorReporting Security Issues
If you notice any suspicious activity:
Immediately change your passwordCheck active sessions and sign out unknown devicesContact support at security@myedi.aiDocument any unusual activityCompliance and Certifications
myEdi.ai maintains:
COPPA compliance for children's privacyGDPR compliance for European usersSOC 2 Type II security certificationRegular security audits by third-party expertsFrequently Asked Questions
What if I lose access to my 2FA device?
Use your backup codes saved during 2FA setup, or contact support with identity verification.
How often should I change my password?
We recommend changing your password every 6-12 months, or immediately if you suspect it's been compromised.
Can I see what data myEdi.ai has about my child?
Yes! Use the Data Export feature to download a complete record of your family's data.
Is my child's voice data encrypted?
Yes, all voice recordings are encrypted both in transit and at rest using industry-standard encryption.
Need Help?
If you have questions about account security:
Email: security@myedi.aiResponse time: Within 24 hours for security issuesFor urgent security concerns, mark your email as "URGENT SECURITY"