Overview
We understand that circumstances change, and sometimes you may need to cancel your myEdi.ai subscription. This guide covers our cancellation process, refund policy, and alternatives that might better suit your needs.
Cancellation Process
How to Cancel Your Subscription
Log into your account at myedi.aiNavigate to Account Settings from your dashboardSelect Billing & Subscription from the sidebarClick "Manage Subscription"Choose "Cancel Subscription"Follow the confirmation stepsReceive email confirmation of cancellationWhat Happens After Cancellation
Immediate access: You retain full access until your current billing period endsData retention: Your account data is preserved for 90 daysReactivation: You can reactivate anytime during the 90-day periodFinal deletion: After 90 days, all data is permanently deletedCancellation Effective Date
Monthly subscribers: Cancellation takes effect at the end of your current monthly cycleAnnual subscribers: Cancellation takes effect at the end of your current annual cycleFree trial users: Cancellation is immediate with no further chargesRefund Policy
Eligible Refund Scenarios
Full Refund (100%)
Cancellation within 7 days of initial subscriptionTechnical issues preventing service use for more than 48 hoursUnauthorized charges or billing errorsService not meeting advertised featuresPartial Refund (Prorated)
Mid-cycle cancellation due to documented technical issuesAccount suspension due to our service limitationsDowngrade requests with remaining subscription timeNo Refund
Cancellation after 7-day grace period for personal reasonsViolation of terms of service leading to account terminationFailure to cancel before automatic renewalHow to Request a Refund
Contact support at billing@myedi.aiInclude your account email and reason for refund requestProvide relevant details (dates, issues encountered, etc.)Wait for review - we respond within 24-48 hoursReceive decision and processing timelineRefund Processing Time
Credit card refunds: 3-5 business daysPayPal refunds: 1-2 business daysBank transfer refunds: 5-7 business daysApple App Store: Handled by Apple (contact Apple Support)Google Play Store: Handled by Google (contact Google Support)Alternatives to Cancellation
Subscription Pause
Benefits:
Preserve your account settings and progressResume anytime within 6 monthsNo charges during pause periodMaintain priority support accessHow to Pause:
Go to Billing & SubscriptionSelect Pause SubscriptionChoose pause duration (1-6 months)Confirm pause requestPlan Downgrade
When to Consider:
Current plan exceeds your needsBudget constraints require lower costSeasonal usage patternsAvailable Downgrades:
Premium → Family PlanFamily → Starter PlanAnnual → Monthly billingUsage Optimization
Maximize Value:
Review usage analytics in your dashboardAdjust session frequency to match your planExplore underutilized featuresSchedule sessions during peak learning timesSpecial Circumstances
Medical or Family Emergencies
Compassionate Cancellation:
Extended illness affecting ability to use serviceFamily emergencies requiring financial adjustmentsDeployment or extended travelProcess:
Contact support with documentationExplain circumstances and timelineRequest compassionate cancellation reviewReceive personalized solutionTechnical Dissatisfaction
Before Cancelling:
Contact technical support for troubleshootingRequest personalized feature walkthroughExplore different subscription tiersConsider device or internet connectivity issuesEducational Changes
Common Scenarios:
Child changing schools or grade levelsCurriculum no longer matching service offeringsAcademic calendar breaksSolutions:
Update child profile to match new requirementsExplore different subject areasUse subscription pause during breaksPost-Cancellation Options
Data Export
Before Cancellation:
Export progress reports from SettingsDownload session transcripts if availableSave important milestones and achievementsExport account settings for future referenceFeedback and Improvement
Exit Survey:
Help us improve our serviceInfluence future feature developmentPotentially receive special offersContribute to community feedbackReactivation Process
Within 90 Days:
All data and settings restoredPrevious subscription terms availableNo setup requiredImmediate access upon paymentAfter 90 Days:
Create new account requiredPrevious data not recoverableNew user setup processCurrent pricing appliesFrequently Asked Questions
Can I get a refund if my child doesn't like the service?
Yes, if you cancel within 7 days of your initial subscription. After 7 days, consider our subscription pause option instead.
What happens to my child's progress data?
Progress data is retained for 90 days after cancellation, allowing you to reactivate with all information intact.
Can I cancel during a free trial?
Yes, you can cancel anytime during your free trial with no charges. The trial will end immediately upon cancellation.
Will I be charged after cancellation?
No, cancellation stops all future billing. You maintain access until the end of your current paid period.
Can I transfer my subscription to another family member?
Yes, contact support to transfer subscription ownership to another adult family member.
Contact Information
Billing Support:
Email: billing@myedi.aiResponse time: 24-48 hoursPhone: Available for Premium subscribersGeneral Support:
Email: support@myedi.aiLive chat: Family and Premium plans during business hoursHelp center: Available 24/7Emergency Billing Issues:
Mark email subject as "URGENT BILLING"Include account email and phone numberDescribe the urgency of your situationWe're here to help find the best solution for your family's needs! 💙