Back to SupportLog into your parent dashboard Navigate to "Billing & Subscription" View "Current Plan Details" Plan name and tier Monthly session allowance Subject access levels Feature availability Renewal date and amount Sessions used this month: Track against your allowance Average session length: Optimize for efficiency Peak usage days: Identify learning patterns Subject distribution: See where time is spent Rollover sessions: Unused sessions from previous month (if applicable) 8 sessions per month (30 minutes each) Core subjects: Math, Science, Language Arts Basic progress tracking Email support Single child profile 20 sessions per month (up to 45 minutes each) All subjects including: Advanced Math, Sciences, Test Prep Detailed analytics and reporting Priority support with live chat Up to 3 child profiles Parent progress notifications Unlimited sessions (up to 60 minutes each) All subjects plus: Foreign Languages, SAT/ACT Prep Advanced features: Custom learning paths, AI coaching insights Phone and video support Up to 5 child profiles Weekly progress calls (optional) Early access to new features Custom session allocations Institution-wide analytics Dedicated account manager Custom integrations Bulk user management Advanced reporting and compliance Using 90%+ of monthly allocation Need for longer session durations Multiple children requiring access Detailed progress analytics Priority customer support Access to specialized subjects Custom learning path creation Preparing for standardized tests Advancing to higher grade levels Exploring new subject areas Requiring more intensive support Review plan comparison in your dashboard Calculate cost-benefit for your family's usage Select "Upgrade Plan" from billing section Choose your new tier Confirm billing changes Update payment method if needed Instant access to new features Increased session allowance starts immediately Prorated billing – you only pay the difference No interruption to existing sessions or data Using less than 50% of current allocation Seasonal learning breaks Temporary budget considerations No longer need advanced analytics Fewer children using the platform Basic subjects are sufficient Session allowance reduction: May limit learning time Feature restrictions: Advanced tools may become unavailable Support level changes: Different response times and channels Profile limitations: May need to archive some child profiles All historical data: Progress and session history remain Core functionality: Basic tutoring features continue Account settings: Preferences and configurations preserved Review impact on your family's learning routine Check feature comparison to understand changes Select "Change Plan" in billing settings Choose lower tier Confirm effective date (usually next billing cycle) Receive confirmation and updated billing information Total sessions completed Average session quality scores Subject time distribution Learning goals achieved Cost per session calculation Academic improvement measures Engagement and motivation changes Time saved on homework help Comparison to traditional tutoring costs Child satisfaction and confidence growth Prepare focused questions before sessions Use longer sessions for complex topics Schedule during peak attention times Follow up on session recommendations Track progress toward specific goals Coordinate sibling schedules to avoid conflicts Plan seasonal intensives for exam preparation Balance subjects according to need and interest Use data insights to guide learning decisions Credit cards: Visa, MasterCard, American Express, Discover Debit cards: With Visa or MasterCard logos Digital wallets: Apple Pay, Google Pay, PayPal Bank transfers: ACH for annual payments PCI DSS compliant processing Encrypted data transmission No stored card details on our servers Fraud protection and monitoring Charges on the same date each month Pro-rated charges for mid-cycle changes Grace period: 3 days for payment processing Service continues during grace period 20% discount on annual payments Single charge each year Same features and benefits Refund policy applies to unused portion Automatic retry: 3 attempts over 7 days Email notifications: Payment failure alerts Account suspension: After final failed attempt Grace period: 5 additional days to resolve Account reactivation: Immediate upon successful payment Add new payment method before removing old one Update billing address if card requires it Verify new method with small test charge Receive confirmation of successful update Extended vacation: Family travel exceeding 2 weeks Medical situations: Extended illness or recovery Financial hardship: Temporary budget constraints School conflicts: Intensive exam periods or projects Contact customer support at least 3 days in advance Specify hold duration (minimum 1 week, maximum 3 months) Receive confirmation and adjusted billing schedule Account reactivation automatically or by request No charges during suspended time Limited access: Dashboard remains available for data review Data preservation: All information and settings maintained Support availability: Account questions still handled Upgrade to Family or Premium for multiple profiles Individual tracking for each child Separate progress reports and analytics Customized learning paths per child Fair usage distribution across children Archive inactive profiles to free up slots Transfer sessions between children if needed Set individual restrictions and preferences Monitor combined family usage and progress Public schools: K-12 districts and individual schools Private schools: Accredited educational institutions Homeschool groups: Registered cooperatives and associations Libraries: Public library systems and branches Nonprofits: Educational-focused organizations Verify eligibility with educational email or documentation Submit discount request through support Receive approval and special pricing information Apply discount code at checkout or billing update Annual re-verification required for continued discount Billing FAQ: Common questions and answers Plan comparison tool: Interactive feature comparison Usage calculator: Estimate optimal plan for your needs Video tutorials: Step-by-step guidance for common tasks Email support: billing@myedi.ai Live chat: Available during business hours for Family and Premium plans Phone support: Premium plan members only Help tickets: Detailed issues requiring investigation Starter Plan: 24-48 hours email response Family Plan: 12-24 hours email, immediate chat during business hours Premium Plan: 4-8 hours all channels, immediate phone during business hours Enterprise: Dedicated account manager with custom SLA Review our cancellation and refunds policy Consider pausing instead of cancelling for temporary breaks Contact support to discuss alternatives or address concerns Ensure you've downloaded any important progress reports Monitor usage regularly to ensure you're on the right plan Set up billing notifications to stay informed Explore all available features to maximize value Contact support with any questions or optimization ideas Payment and billing troubleshooting Account security best practices Understanding your dashboard analytics
Managing Your Subscription
Last updated:
myEdi.ai Team
6 min read
Billing
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Your myEdi.ai subscription is the key to unlocking personalized AI tutoring for your child. This comprehensive guide will help you understand your options, monitor usage, and make the most of your investment in your child's education.
Understanding Your Current Plan
Plan Overview
Access your subscription details:
Your plan information includes:
Usage Tracking
Monitor your consumption:
Available Subscription Plans
Starter Plan ($19/month)
Perfect for trying myEdi.ai
Family Plan ($39/month)
Most popular choice
Premium Plan ($69/month)
For dedicated learners
Enterprise Plan (Custom pricing)
For schools and large families
Upgrading Your Plan
When to Consider Upgrading
You're consistently hitting session limits
You want advanced features
Your child's needs are growing
Upgrade Process
Immediate Benefits
Downgrading Your Plan
When Downgrading Makes Sense
Reduced usage patterns
Feature requirements changed
Downgrade Considerations
What you'll lose
What you'll keep
Downgrade Process
Monitoring Usage and Value
Usage Analytics
Monthly Reports
Track key metrics:
Value Assessment
Evaluate your investment:
Optimization Tips
Maximize Session Value
Family Usage Strategies
Billing and Payment Management
Payment Methods
Supported Options
Payment Security
Billing Cycles and Dates
Monthly Billing
Annual Billing Option
Managing Payment Issues
Failed Payment Recovery
Updating Payment Information
Subscription Pausing and Holds
Temporary Holds
When to Use Holds
Hold Process
During Hold Period
Family Plan Management
Multiple Child Profiles
Adding Children
Profile Administration
Educational Institution Discounts
Qualifying Organizations
Discount Application
Getting Help with Subscriptions
Self-Service Resources
Customer Support
Contact Methods
Response Times
Cancellation Information
If you need to cancel your subscription:
Next Steps
Optimize your subscription experience:
Additional Resources
Your investment in your child's education is valuable – let's make sure you're getting the most from it! 💰
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