Back to SupportLog into your parent dashboard Navigate to "Account Settings" Select "Billing & Payment" Choose "Payment Methods" Current payment methods on file Default payment method for subscriptions Payment history and receipts Next billing date and amount Options to add, edit, or remove payment methods Visa: All variants including Visa Electron MasterCard: Including Maestro cards American Express: Personal and business cards Discover: US-issued cards JCB: International acceptance Valid expiration date: Must be current Sufficient credit limit: Or available balance for debit cards Billing address match: Address verification for security CVV code: Required for verification Apple Pay: For iOS devices and Safari browser Google Pay: Android devices and Chrome browser PayPal: Linked bank accounts or cards Shop Pay: Shopify's payment system Enhanced security: Tokenized transactions Faster checkout: One-click payments No stored card details: Reduced data exposure Automatic updates: When underlying cards change Annual subscriptions only: Monthly billing requires card/wallet US bank accounts: Domestic transfers only Business accounts: Enhanced verification required Processing time: 3-5 business days Click "Add Payment Method" Select "Credit/Debit Card" Enter card information: Add billing address: Verify information and click "Save" Complete verification (small test charge) Select your preferred wallet (Apple Pay, Google Pay, etc.) Authenticate using device biometrics or PIN Choose payment source from wallet options Confirm addition to myEdi.ai account Set as default if desired Charge $1-2 temporarily (refunded within 3-5 days) Send verification code to phone number on file Request additional documentation for high-value accounts Verify billing address through credit bureau Currency conversion notice for non-USD cards International transaction confirmation Address verification through card issuer Identity documentation in some regions Expiration date: When card is renewed CVV code: If card is replaced Billing address: When you move Cardholder name: Legal name changes Card number changes: Requires new payment method Different card issuer: Must add as new method Account number changes: For bank transfers Find the payment method to update Click "Edit" or pencil icon Modify the necessary fields Save changes Verify updates with test transaction if required Credit cards: Exceeding credit limit Debit cards: Insufficient account balance Solution: Add funds or use alternative payment method Issue: Card expiration date has passed Solution: Update expiration date or add new card Prevention: Set calendar reminders for card renewals Issue: Billing address doesn't match card issuer records Solution: Update address or contact card company Common cause: Recent move without address update Issue: Card issuer flags unusual activity Solution: Contact card company to approve transaction Prevention: Notify bank of recurring charges Initial failure: Immediate notification sent First retry: 24 hours after failure Second retry: 72 hours after first retry Final retry: 7 days after second retry Account suspension: If all retries fail Service continues: No interruption to tutoring access Email notifications: Regular update on retry attempts Manual payment option: Override automatic retry Support availability: Help resolving underlying issues Verify card type: Check our supported card list Check international restrictions: Some cards block overseas transactions Contact card issuer: Enable online/subscription purchases Try different card: Or digital wallet alternative Use exact format: As appears on card statement Check apartment numbers: Include unit/suite information Verify zip code: Use standard 5-digit or ZIP+4 format Contact card company: Confirm address on file Check internet connection: Ensure stable connectivity Refresh and retry: Clear browser cache if needed Try different browser: Or incognito/private mode Contact support: If problem persists View all payment methods Click "Set as Default" next to preferred method Confirm change in pop-up dialog Verify default status with checkmark or star indicator Try backup method 1: Second priority payment Try backup method 2: Third priority if available Email notification: Alert about failed primary method Manual intervention: May be required for resolution Keep 2-3 methods active: Ensures payment redundancy Use different card issuers: Reduces single-point-of-failure risk Update expiration dates: Before they expire Remove inactive methods: Keep list current and secure Use strong passwords: For myEdi.ai account access Enable 2FA: Two-factor authentication adds security layer Regular password updates: Change every 6 months Secure device usage: Don't save payment info on shared devices Review monthly statements: Check for unauthorized charges Set up account alerts: Email notifications for all charges Download receipts: Keep records for expense tracking Report discrepancies: Contact support immediately for issues Last 4 digits of card numbers only Expiration dates: For renewal notifications Billing addresses: For verification purposes Transaction history: For account management Full card numbers: Tokenized through payment processor CVV codes: Never stored anywhere Bank account details: For ACH, securely tokenized Personal identification: Beyond what's necessary USD base pricing: All plans shown in US dollars Real-time conversion: Estimated local currency shown Final charge: In USD, converted by card issuer Exchange rate: Determined by card company, not myEdi.ai Card issuer fees: May apply for foreign transactions Conversion fees: Typically 2-3% of transaction amount ATM/Cash advance: Fees if using debit cards internationally Check with bank: Understand your card's fee structure SEPA transfers: Available for annual subscriptions Local bank cards: Maestro, V Pay acceptance Regional wallets: Country-specific payment systems VAT considerations: Tax may be added based on location Regional cards: JCB, UnionPay, and local variants Digital payments: Local wallet systems Bank transfers: Available in select countries Mobile payments: SMS and app-based options Clear browser cache: Remove stored form data Disable browser extensions: Ad blockers may interfere Try different browser: Safari, Chrome, Firefox, Edge Check form completion: All required fields filled Check email spam: Verification codes may be filtered Request new code: If first code doesn't arrive Phone verification: Alternative method if email fails Contact support: For manual verification assistance Payment FAQ: Common questions and solutions Video tutorials: Step-by-step visual guidance Live chat: Real-time assistance during business hours Help articles: Detailed troubleshooting guides Email: billing@myedi.ai Live chat: Available for Family and Premium subscribers Phone support: Premium subscribers only Help tickets: Detailed issue investigation Account email address Last 4 digits of affected card Error messages received Browser and device information Steps already attempted Go to Billing section of your dashboard Click "Payment History" Filter by date range or payment method Download receipts for individual transactions Export complete history for accounting purposes Transaction date and amount Payment method used Service period covered Tax information (where applicable) myEdi.ai contact information Transaction ID for reference Verify next billing date: Ensure smooth future payments Set calendar reminders: For card expiration dates Review account security: Update passwords if needed Contact support: With any remaining questions Managing your subscription plans Account security settings Cancellation and refund policies
Updating Payment Information
Last updated:
myEdi.ai Team
6 min read
Billing
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Keeping your payment information current ensures uninterrupted access to myEdi.ai's tutoring services. This guide covers everything you need to know about managing payment methods, resolving billing issues, and maintaining secure transactions.
Accessing Payment Settings
Finding Your Billing Information
Here you'll see:
Supported Payment Methods
Credit and Debit Cards
Accepted Card Types
Card Requirements
Digital Wallets
Available Options
Digital Wallet Benefits
Bank Transfers (ACH)
When Available
Adding a New Payment Method
Step-by-Step Process
Credit/Debit Card Addition
Digital Wallet Setup
Verification Process
Security Verification
For new cards, we may:
International Cards
Additional verification may include:
Updating Existing Payment Methods
Editing Card Information
What You Can Update
What Requires New Entry
Update Process
Resolving Payment Issues
Common Payment Failures
Declined Transactions
Insufficient Funds
Expired Card
Address Verification Failure
Security Holds
Failed Payment Recovery
Automatic Retry Process
During Retry Period
Resolving Specific Issues
"Card Not Supported" Error
"Invalid Billing Address" Error
"Transaction Timeout" Error
Managing Multiple Payment Methods
Setting Default Payment Method
Payment Method Priority
Automatic Fallback
If default method fails:
Best Practices
Security Best Practices
Protecting Your Payment Information
Account Security
Monitoring Transactions
Data Protection
What We Store
What We Don't Store
International Payment Considerations
Currency and Conversion
Pricing Display
International Transaction Fees
Regional Payment Methods
European Union
Asia-Pacific
Troubleshooting Payment Updates
Common Update Issues
"Unable to Save" Errors
Verification Problems
Getting Help
Self-Service Options
Customer Support
Contact Information
What to Include When Contacting Support
Payment History and Receipts
Accessing Transaction History
Receipt Information
Each receipt includes:
Next Steps
After updating your payment information:
Related Resources
Secure, reliable payments mean uninterrupted learning for your child! 🔒
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